We're based in McAllen and we drive out to you - we don't keep a satellite crew sitting in Pharr or San Juan waiting on a call. When you reach us, we ask where you are and what the door is doing, then route a truck from here. Palmhurst is about 4 miles out, Pharr around 5, Alton and Lopezville around 6; on the far end, places like Donna, La Joya, and Edcouch run 14 to 18 miles, which we factor into how we schedule the day.
One honest limitation: we don't pre-stock every spring size and opener model on every truck, especially for older or oddball gear. If your door needs a part that isn't common to the 1987-2005 stock we see most often, we may need to swap trucks or order it in, which can push a same-day fix to next-day. We'd rather tell you that up front than promise a fix we can't deliver on the first visit.